An honest comparison — including the option you're probably already trying (handing it to an existing developer on your team).
You have a specific, scoped problem (reporting, intake, automation) and want it solved well without adding headcount. Best fit for most agencies under 60 people.
Internal tooling is a constant, growing need across many teams and you have budget for a dedicated platform/ops role, not just one tool.
You already have spare engineering capacity and the tool is simple enough that it won't compete with their main work for months at a time. Rare in practice.
Free 20-minute call to talk through your workflow — no pressure, no generic sales pitch.